01 · Money●
of refunds are approved by a person
Pulsar can draft and recommend. Money moves only after someone on your team says yes.
Enforced in code
PulsarAI: Autonomous Desktop Agents Powered by Vega — From Conversationto Resolution.
PulsarAI connects voice, chat, and email to an intelligent support engine that verifies live systems and safely executes real-world outcomes.
BUILT ON
AnarvaSafety by designProven in CI
Built for Performance
Switch automation on one request type at a time.A person approves every refund. Everything Pulsar does is checked against your rules and recorded.
02 · Routine replies●
language-model calls on routine order-status replies
Simple, repeatable answers come from your order data and your rules, not from a guess.
Proven in CI
03 · Authority●
authority tiers, from reading a status to moving money
Each tier has its own approval rule. The top two stay locked: T2 waits for a person, T3 is never automated.
Fixed in the design
These describe how Pulsar is built today, not customer results.See how every refund is decided
Inside 
?
AI Agents vs Human Support
Real-time comparison of key support metrics across your AI agents and human team.
Conversations HandledTotal support conversations per day (Past 7 Days)
AI Agents Human Team
2.5K2K1.5K1K5000
MonTueWedThursFriSat
Conversations
8,420 AI2,180 Human
↑ 286% AIResolution Rate
87% AI72% Human
↑ 21% AIAvg Response
4.2s AI3m 18s Human
↑ 98% AICSAT
4.6/5 AI4.3/5 Human
↑ 7% AI1. AI Understands & Investigates
Specialised AI agents understand the customer, investigate the situation, retrieve the right policy, and propose the best resolution.
2. Pulsar Verifies Reality
Checks live information from the company's actual systems — orders, accounts, transactions, and delivery status.
3. Deterministic Systems Decide
Policy, risk, authorization, financial limits, and business rules determine what is actually allowed. AI proposes; deterministic systems decide.
4. Pulsar Acts & Audits
If authorized, executes through the real connected system, reconciles uncertain operations, and creates a complete audit trail.
A single platform.Multipleindustries.
Pulsar adapts to your industry's workflows, business data, and policies — delivering relevant automation without a fragmented support infrastructure.
E-commerce &Retail
Orders, shipments,
returns and payments.
Technical —Support
Accounts, subscriptions,
incidents and troubleshooting.
FinancialServices
Billing, transactions,
disputes and account support.
Healthcare &Medical
Appointments, billing and
non-clinical enquiries.
Telecom &Connectivity
Service status, connectivity
and plan-related enquiries.
The Pulsar Resolution Engine
Autonomy with accountability.
Six stages. One controlled resolution workflow.
01
Read
Ingest conversations and relevant history.
02
Understand
Classify intent and extract context.
03
Verify
Retrieve facts from internal business systems.
04
Evaluate
Check policies, permissions and risk.
05
Act
Respond or execute authorised actions.
06
Confirm
Verify outcomes, record evidence and escalate.
Why Pulsar
AI proposes. Deterministic systems decide.
This split is what moves Pulsar from AI that talks about solving problems to AI that solves them in production, under your rules.
- 01
Deterministic decisions
Policy, risk, and authorization rules evaluate every proposal. The answer is identical on the first ticket and the millionth.
- 02
Verified against live systems
Orders, accounts, transactions, and delivery status are checked before anything is promised or executed.
- 03
Safe by construction
Idempotent actions inside financial ceilings execute automatically. Everything else stops for a human.
- 04
Auditable end to end
Every proposal, check, and action lands in a complete audit trail you can replay ticket by ticket.
Be first to experience
with Pulsar.
Join the early access program for Pulsar autonomous support across voice, chat, and email, built for real-world execution.